![]() To clean it up, quit the Creative Cloud desktop app and rename the SLStore folder to SLStore-old. Solution 5: Delete the licensing information.Ĭorrupted licensing information can get stuck in our database files. Launch the Creative Cloud desktop app and sign back in using the business or school account after deleting the file. If you are unable to delete the file, restart your computer, quit the Creative Cloud desktop app, and then try again. macOS : /Users//Library/Application Support/Adobe/OOBE.To clean it up, quit or exit all Adobe applications, and delete the opm.db file. Solution 4: Delete the sign-in information.Ĭorrupted sign-in information can get stuck in our database files. For macOS, go to the Applications folder and double-click the product.For Windows, right-click the Creative Cloud product and click Run As Administrator.macOS : System/Library/Application Support/Adobe.Windows : \Program Files (x86)\Common Files\Adobe.Rename the SLCache folder to SLCache-old:.Solution 3: Clear the cached licensing information. Launch the application from the Creative Cloud desktop app.Exit the Adobe application that shows the trial prompt.Solution 2: Launch product from Creative Cloud desktop app. Learn more on how you can choose between your personal and official account. ![]()
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